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Five Simple Mistakes to Avoid When Looking for Customer Needs

By John Mitchell If you are not talking to your customers to find insights, you are innovating while blindfolded. But getting... read more →

QFD: Bridging the Gap between Customer Insights and Product Solutions

By Kristyn Corrigan Voice of the Customer research helps companies gain a competitive advantage in the marketplace. By identi... read more →

Three Ways to Make Segmentation Work in Innovation Research

Marketing departments the world over have too many dusty binders on out-of-the-way shelves containing segmentation research n... read more →

Going on Location: Successful Ethnography for Voice of the Customer

By Kristyn Corrigan The American anthropologist, Margaret Mead, said, “What people say, what people do, and what they say the... read more →

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