Blog

Understanding VOC Project Management from Project Managers Who’ve Done It

By Patty Yanes and Andrea Ruttenberg, Ph.D. Let’s start at the beginning. What makes project management so different from oth... read more →

AMS Vice Chairman Gerry Katz Featured on "The Everyday Innovator"

Applied Marketing Science (AMS) is pleased to share a recent Podcast that was featured on “The Everyday Innovator” with Chad ... read more →

They'll Never Talk to You: Recruiting Hard to Reach Respondents for Voice of the Customer Research

Recruiting participants for Voice of the Customer research is often challenging. It’s particularly troublesome in business-to... read more →

Five Simple Mistakes to Avoid When Looking for Customer Needs

By John Mitchell If you are not talking to your customers to find insights, you are innovating while blindfolded. But getting... read more →

QFD: Bridging the Gap between Customer Insights and Product Solutions

By Kristyn Corrigan Voice of the Customer research helps companies gain a competitive advantage in the marketplace. By identi... read more →

Going on Location: Successful Ethnography for Voice of the Customer

By Kristyn Corrigan The American anthropologist, Margaret Mead, said, “What people say, what people do, and what they say the... read more →

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