Blog

How Customer Service Can Turn Angry Customers into Loyal Ones

An AMS co-authored article, "How Customer Service Can Turn Angry Customers into Loyal Ones", has been published in the Harvar... read more →

AMS Quality Function Deployment Article Exceeds 500 Reads

“Quality Function Deployment”, written by John Hauser, Abbie Griffin, Bob Klein, Gerry Katz, and Steve Gaskin has received ov... read more →

AMS Announces New Firm Leaders

WALTHAM, MA, January 08, 2018 – Applied Marketing Science, Inc. (AMS), a leading-edge market research and consulting firm, is... read more →

Commentary on “The Effect of Calorie Posting Regulation on Consumer Opinion” Article

Some comments on "The Effect of Calorie Posting Regulation on Consumer Opinion" by Dinesh Puranam, Vishal Narayan, and Vrinda... read more →

Ideas to Watch in Market Research - 2018

By John Mitchell, President and Managing Principal December is the season for predictions. What does 2018 hold for market res... read more →

The Biggest Lie Told about Voice of the Customer Research

By John Burns I recently presented Voice of the Customer research findings to an industrial client. The room was filled with ... read more →

AMS Principals Presenting on Customer Journey Mapping at the NEIA 2017 Fall Conference

A deep understanding of customer needs is essential for successful innovation in new products and customer experiences. Even ... read more →

Uncovering Hidden Insights with Machine Learning

The ultimate measure of successful research in a mature and well-understood category hinges on its ability to uncover new, ga... read more →

Frequently Asked Questions about Uncovering Actionable Qualitative Insights

 As a follow up to our webinar, “Find the Ah-Ha’s: Uncovering Actionable Qualitative Insights”, Applied Marketing Science (AM... read more →

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