Blog

5 Tips for Uncovering Changing Customer Preferences During COVID-19

It may now be cliché to declare that COVID-19 will change everything, but it is still true. As businesses reopen and life slo... read more →

Upcoming Virtual Industry Events

This Fall, join our innovation experts virtually for exciting discussions ranging from innovating in a virtual universe to th... read more →

Unearthing the Unexpected: The Power of Machine Learning for Market Research

By Carmel Dibner In recent years, the market-research industry has found it increasingly difficult to find truly new customer... read more →

New Research Shows How Telemedicine is Reshaping the Patient Experience

By John Mitchell The notion of a “paradigm shift” is among the most shopworn ideas in business, but occasionally it actually ... read more →

4 Voice of Customer Research Trends the Telecommunications Industry Can’t Ignore

By Kristyn Corrigan There’s no question that the impact of COVID-19 on all industries is widespread. The telecommunications i... read more →

Staying Close to Medical Customers in the Era of “6 Feet Apart”

By John Mitchell Nearly overnight, the rules for conducting Voice of the Customer research have completely changed in every i... read more →

Voice of the Customer Training Goes Virtual

  We are in the midst of unprecedented change due to the COVID-19 health crisis. Many employees are working from home and rem... read more →

Some Trends are Here to Stay: COVID-19 and the Consumer Appliance Industry 

By Carmel Dibner The COVID-19 pandemic has led to sweeping lifestyle changes in terms of how Americans are living, working, a... read more →

VOC in the Age of COV

By Gerry Katz Most, if not all companies, will experience the impact of COVID-19 in some way. As the months go by, most compa... read more →

FAQs: How to Better Understand Customer Needs Using Voice of the Customer

By Kristyn Corrigan In our recent webinar, Creating Happy Customers for Life: How to Better Understand Customer Needs, AMS Pr... read more →

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