Blog

Concept Testing: The One Question You Must Ask First

By Kristyn Corrigan At many companies, concept testing is a routine market research exercise. Using qualitative methods like ... read more →

Excuses, Excuses!  Overcoming Objections to Voice of the Customer Research

Executive leadership at one of my Voice of the Customer training clients talks about the importance of listening to customers... read more →

Understanding VOC Project Management from Project Managers Who’ve Done It

By Patty Yanes and Andrea Ruttenberg, Ph.D. Let’s start at the beginning. What makes project management so different from oth... read more →

Making Journey Mapping Work for You: Interview with AMS Customer Experience Innovation Expert John Burns

Let’s start at the beginning. What is journey mapping? Journey mapping is a way to identify all the touchpoints you have with... read more →

Two AMS Articles Recently Featured in Industry Publications

Applied Marketing Science (AMS) is proud to announce that both President John Mitchell and Senior Manager Amanda Ford have re... read more →

Two AMS Articles Awarded 2015 Best of Visions Finalist Award by PDMA

Applied Marketing Science (AMS) is proud to announce that both Vice Chairman Gerry Katz and Principal John Burns, Ph.D. have ... read more →

The Value of a Good Research Partner

By John Mitchell Last month I presented at the Market Research Association’s 2016 Corporate Researchers’ Conference in San Fr... read more →

We Speak the Language of Your Industry

Since our inception in 1989, Applied Marketing Science (AMS) has completed a wide variety of market research projects across ... read more →

What is the Value of Customer Service via Twitter?

Applied Marketing Science (AMS) has been in the news lately for a recent study that we conducted on behalf of Twitter, Inc. T... read more →

What Modern Business Can Learn from Shakespeare

This year marks the 400th anniversary of the death of William Shakespeare. But his plays remain popular, with productions, fe... read more →

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