--- title: AMS Insights Blog | Innovation Blog (11) description: Stay up-to-date on the market research industry. Read the latest news, events and blog posts from Applied Marketing Science. (11) --- - [Instagram](https://www.instagram.com/ams_insights) - [Toolkit Login](https://voctoolkit.ams-inc.com/login/) - [Join Us](https://www.ams-inc.com/why-work-at-ams/) - [0 Items](https://ams-insights.com/registration/) [![AMS\_web\_logo\_final](https://blog.ams-insights.com/hubfs/AppliedMarketingScience_June2021/images/AMS_web_logo_final.png)](https://ams-insights.com/) - Services - [Your Business Challenges](https://ams-insights.com/your-business-challenges/) - [Our Solutions](https://ams-insights.com/our-solutions/) - [Who We Help](https://ams-insights.com/who-we-help/) - [Powerful Results](https://ams-insights.com/powerful-results/) - Training - [Train Your Team](https://ams-insights.com/train-your-team/) - [Webinars](https://ams-insights.com/webinars/) - [Public Workshops](https://ams-insights.com/public-workshops/) - Knowledge Center - [Resources](https://ams-insights.com/resources/) - [Insights Blog](https://blog.ams-insights.com/) - [FAQs](https://ams-insights.com/frequently-asked-questions/) - Who We Are - [The AMS Difference](https://ams-insights.com/the-ams-difference/) - [Our Consultants](https://ams-insights.com/our-consultants/) - [Contact Us](https://ams-insights.com/contact-us/) Select Page - Services - [Your Business Challenges](https://ams-insights.com/your-business-challenges/) - [Our Solutions](https://ams-insights.com/our-solutions/) - [Who We Help](https://ams-insights.com/who-we-help/) - [Powerful Results](https://ams-insights.com/powerful-results/) - Training - [Train Your Team](https://ams-insights.com/train-your-team/) - [Webinars](https://ams-insights.com/webinars/) - [Public Workshops](https://ams-insights.com/public-workshops/) - Knowledge Center - [Resources](https://ams-insights.com/resources/) - [Insights Blog](https://blog.ams-insights.com/) - [FAQs](https://ams-insights.com/frequently-asked-questions/) - Who We Are - [The AMS Difference](https://ams-insights.com/the-ams-difference/) - [Our Consultants](https://ams-insights.com/our-consultants/) - [Contact Us](https://ams-insights.com/contact-us/) # Blog [![](https://blog.ams-insights.com/hubfs/2020%20-%20ABM%20Campaign%20-%20Medical/AdobeStock_331769400.jpeg)](https://blog.ams-insights.com/telemedicine-reshaping-patient-experience) ## [New Research Shows How Telemedicine is Reshaping the Patient Experience](https://blog.ams-insights.com/telemedicine-reshaping-patient-experience) By John Mitchell The notion of a “paradigm shift” is among the most shopworn ideas in business, but occasionally it actually ... [read more →](https://blog.ams-insights.com/telemedicine-reshaping-patient-experience) [Medical Products and Pharmaceuticals](https://blog.ams-insights.com/topic/medical-products-and-pharmaceuticals) [![](https://blog.ams-insights.com/hubfs/Telecom%20ABM%20Blog%20%231%20.png)](https://blog.ams-insights.com/voice-of-customer-research-trends-telecom) ## [4 Voice of Customer Research Trends the Telecommunications Industry Can’t Ignore](https://blog.ams-insights.com/voice-of-customer-research-trends-telecom) By Kristyn Corrigan There’s no question that the impact of COVID-19 on all industries is widespread. The telecommunications i... [read more →](https://blog.ams-insights.com/voice-of-customer-research-trends-telecom) [Technology and Telecommunications](https://blog.ams-insights.com/topic/technology-and-telecommunications), [Machine Learning/AI](https://blog.ams-insights.com/topic/machine-learning-ai), [Voice of the Customer](https://blog.ams-insights.com/topic/voice-of-the-customer) [![](https://blog.ams-insights.com/hubfs/Medical%20ABM%20Blog%20%231%20.png)](https://blog.ams-insights.com/staying-close-to-medical-customers) ## [Staying Close to Medical Customers in the Era of “6 Feet Apart”](https://blog.ams-insights.com/staying-close-to-medical-customers) By John Mitchell Nearly overnight, the rules for conducting Voice of the Customer research have completely changed in every i... [read more →](https://blog.ams-insights.com/staying-close-to-medical-customers) [Medical Products and Pharmaceuticals](https://blog.ams-insights.com/topic/medical-products-and-pharmaceuticals), [Ethnography](https://blog.ams-insights.com/topic/ethnography), [Voice of the Customer](https://blog.ams-insights.com/topic/voice-of-the-customer) [![](https://blog.ams-insights.com/hubfs/Virtual%20Training%20Blog%20Image%20-1.png)](https://blog.ams-insights.com/voice-of-the-customer-training-goes-virtual) ## [Voice of the Customer Training Goes Virtual](https://blog.ams-insights.com/voice-of-the-customer-training-goes-virtual) We are in the midst of unprecedented change due to the COVID-19 health crisis. Many employees are working from home and remot... [read more →](https://blog.ams-insights.com/voice-of-the-customer-training-goes-virtual) [Insights Training](https://blog.ams-insights.com/topic/insights-training), [Voice of the Customer](https://blog.ams-insights.com/topic/voice-of-the-customer) [![](https://blog.ams-insights.com/hubfs/ABM%20Consumer%20Appliance%20Blog%20%231%20%20(1).png)](https://blog.ams-insights.com/some-trends-are-here-to-stay-covid-19-and-the-consumer-appliance-industry) ## [Some Trends are Here to Stay: COVID-19 and the Consumer Appliance Industry ](https://blog.ams-insights.com/some-trends-are-here-to-stay-covid-19-and-the-consumer-appliance-industry) By Carmel Dibner The COVID-19 pandemic has led to sweeping lifestyle changes in terms of how Americans are living, working, a... [read more →](https://blog.ams-insights.com/some-trends-are-here-to-stay-covid-19-and-the-consumer-appliance-industry) [Consumer Durables](https://blog.ams-insights.com/topic/consumer-durables), [Ethnography](https://blog.ams-insights.com/topic/ethnography), [Machine Learning/AI](https://blog.ams-insights.com/topic/machine-learning-ai), [Voice of the Customer](https://blog.ams-insights.com/topic/voice-of-the-customer) [![](https://blog.ams-insights.com/hubfs/VOC%20in%20COV%20blog%20image.png)](https://blog.ams-insights.com/voice-of-the-customer-in-the-age-of-covid-19) ## [VOC in the Age of COV](https://blog.ams-insights.com/voice-of-the-customer-in-the-age-of-covid-19) By Gerry Katz Most, if not all companies, will experience the impact of COVID-19 in some way. As the months go by, most compa... [read more →](https://blog.ams-insights.com/voice-of-the-customer-in-the-age-of-covid-19) [Ethnography](https://blog.ams-insights.com/topic/ethnography), [Voice of the Customer](https://blog.ams-insights.com/topic/voice-of-the-customer) [![](https://blog.ams-insights.com/hubfs/FAQs%20customer%20needs%20blog%20image.png)](https://blog.ams-insights.com/understand-customer-needs) ## [FAQs: How to Better Understand Customer Needs Using Voice of the Customer](https://blog.ams-insights.com/understand-customer-needs) By Kristyn Corrigan In our recent webinar, Creating Happy Customers for Life: How to Better Understand Customer Needs, AMS Pr... [read more →](https://blog.ams-insights.com/understand-customer-needs) [Voice of the Customer](https://blog.ams-insights.com/topic/voice-of-the-customer), [Segmentation & Market Sizing](https://blog.ams-insights.com/topic/segmentation-market-sizing) [![](https://blog.ams-insights.com/hubfs/Cropped%20COVID%20Blog%20Image%20(2).png)](https://blog.ams-insights.com/listening-to-your-customers-needs-covid-19) ## [Listening to Your Customers' Needs in the Wake of COVID-19](https://blog.ams-insights.com/listening-to-your-customers-needs-covid-19) By Carmel Dibner We often think of customer needs as fairly stable, shifting only gradually over time. Research shows that un... [read more →](https://blog.ams-insights.com/listening-to-your-customers-needs-covid-19) [Voice of the Customer](https://blog.ams-insights.com/topic/voice-of-the-customer) ## [Carmel Dibner Helps Attendees at Quirk’s Brooklyn “Unearth the Unexpected with Machine Learning” ](https://blog.ams-insights.com/quirks-brooklyn-machine-learning) On March 4, 2020, Carmel Dibner from Applied Marketing Science (AMS) presented her talk entitled Unearthing the Unexpected: T... [read more →](https://blog.ams-insights.com/quirks-brooklyn-machine-learning) [Conferences](https://blog.ams-insights.com/topic/conferences), [Machine Learning/AI](https://blog.ams-insights.com/topic/machine-learning-ai) [![](https://blog.ams-insights.com/hubfs/5%20Concept%20Testing%20Tips%20Blog%20Image.png)](https://blog.ams-insights.com/5-concept-testing-tips) ## [5 Concept Testing Tips](https://blog.ams-insights.com/5-concept-testing-tips) By Carmel Dibner Companies often come to Applied Marketing Science (AMS) with a kernel of an idea – a new capability they’ve ... [read more →](https://blog.ams-insights.com/5-concept-testing-tips) [Concept Testing](https://blog.ams-insights.com/topic/concept-testing) Page 11 of 23 [9](https://blog.ams-insights.com/page/9) [10](https://blog.ams-insights.com/page/10) 11 [12](https://blog.ams-insights.com/page/12) [13](https://blog.ams-insights.com/page/13) ### Subscribe Here! ### Categories - [Voice of the Customer (100)](https://blog.ams-insights.com/topic/voice-of-the-customer) - [Machine Learning/AI (62)](https://blog.ams-insights.com/topic/machine-learning-ai) - [Conferences (46)](https://blog.ams-insights.com/topic/conferences) - [News (45)](https://blog.ams-insights.com/topic/news) - [Insights Training (30)](https://blog.ams-insights.com/topic/insights-training) - [Medical Products and Pharmaceuticals (21)](https://blog.ams-insights.com/topic/medical-products-and-pharmaceuticals) - [Journey Mapping (20)](https://blog.ams-insights.com/topic/journey-mapping) - [Conjoint Analysis and Discrete Choice (12)](https://blog.ams-insights.com/topic/conjoint-analysis-and-discrete-choice) - [Kristyn Corrigan (12)](https://blog.ams-insights.com/topic/kristyn-corrigan) - [Ethnography (11)](https://blog.ams-insights.com/topic/ethnography) - [Heavy Equipment (10)](https://blog.ams-insights.com/topic/heavy-equipment) - [Carmel Dibner (8)](https://blog.ams-insights.com/topic/carmel-dibner) - [Engineered Products and Components (8)](https://blog.ams-insights.com/topic/engineered-products-and-components) - [John Mitchell (8)](https://blog.ams-insights.com/topic/john-mitchell) - [Podcast (8)](https://blog.ams-insights.com/topic/podcast) - [Building Materials and Durables (7)](https://blog.ams-insights.com/topic/building-materials-and-durables) - [Chemicals, Coating and Additives (7)](https://blog.ams-insights.com/topic/chemicals-coating-and-additives) - [Consumer Durables (7)](https://blog.ams-insights.com/topic/consumer-durables) - [Recruiting Respondents (7)](https://blog.ams-insights.com/topic/recruiting-respondents) - [Technology and Telecommunications (7)](https://blog.ams-insights.com/topic/technology-and-telecommunications) - [Consumer Products (6)](https://blog.ams-insights.com/topic/consumer-products) - [Manufacturing (6)](https://blog.ams-insights.com/topic/manufacturing) - [Travel, Logistics and Hospitality (6)](https://blog.ams-insights.com/topic/travel-logistics-and-hospitality) - [Quality Function Deployment (QFD) (4)](https://blog.ams-insights.com/topic/quality-function-deployment-qfd) - [Claims Development and Testing (3)](https://blog.ams-insights.com/topic/claims-development-and-testing) - [Concept Testing (3)](https://blog.ams-insights.com/topic/concept-testing) - [Meaghan Foley (3)](https://blog.ams-insights.com/topic/meaghan-foley) - [Segmentation & Market Sizing (3)](https://blog.ams-insights.com/topic/segmentation-market-sizing) - [Agriculture and Fisheries (2)](https://blog.ams-insights.com/topic/agriculture-and-fisheries) - [Banking, Investing and Insurance (1)](https://blog.ams-insights.com/topic/banking-investing-and-insurance) - [Business Services (1)](https://blog.ams-insights.com/topic/business-services) - [Legal Services (1)](https://blog.ams-insights.com/topic/legal-services) - [Oil and Gas (1)](https://blog.ams-insights.com/topic/oil-and-gas) - [Patty Yanes (1)](https://blog.ams-insights.com/topic/patty-yanes) See all ### Get in Touch - [(781) 250-6300](tel:(781)%20250-6300) - [inquiry@ams-inc.com](mailto:inquiry@ams-inc.com) - Applied Marketing Science, 78 Blanchard Road, Suite 203, Burlington MA 01803 ### Affiliations [![logo2](https://blog.ams-insights.com/hubfs/AppliedMarketingScience_June2021/images/logo2.png)](https://www.pdma.org/) [![AMA-logo-white](https://blog.ams-insights.com/hubfs/AppliedMarketingScience_June2021/images/AMA-logo-white.png)](https://www.ama.org/) [![cxpa-logo-white](https://blog.ams-insights.com/hubfs/AppliedMarketingScience_June2021/images/cxpa-logo-white.png)](https://www.cxpa.org/) [![MAN\_logo\_horizontal\_white](https://blog.ams-insights.com/hubfs/AppliedMarketingScience_June2021/images/MAN_logo_horizontal_white.png)](https://www.mapi.net/) [![insights\_logo-light](https://blog.ams-insights.com/hubfs/AppliedMarketingScience_June2021/images/insights_logo-light.png)](https://www.insightsassociation.org/) [![ISBM-logo-white](https://blog.ams-insights.com/hubfs/AppliedMarketingScience_June2021/images/ISBM-logo-white.png)](https://isbm.smeal.psu.edu/) ©2025 Applied Marketing Science, Inc. | [Sitemap](https://ams-insights.com/sitemap_index.xml) | [Terms of Use](https://ams-insights.com/terms-of-use/) | [Privacy Policy](https://ams-insights.com/privacy-policy) Follow Us: - - -