Blog

Behind the Name: Defining Voice of the Customer

Everyone seems to use the term Voice of the Customer these days. But what do they mean when they say Voice of the Customer? T... read more →

5 Questions to Never Ask Your Customers

By Kristyn Corrigan As a follow up to her recent webinar, AMS Principal Kristyn Corrigan will be doing a three-part series ex... read more →

The 5 Questions You Need to Be Asking Your Customers (Part 2)

By Kristyn Corrigan As a follow up to her recent webinar, AMS Principal Kristyn Corrigan will be doing a three part series ex... read more →

The 5 Questions You Need to Be Asking Your Customers (Part 1)

By Kristyn Corrigan As a follow up to her recent webinar, AMS Principal Kristyn Corrigan will be doing a three part series ex... read more →

Avoiding the Angry Customer Interview

At Applied Marketing Science, we train companies on best practices for conducting Voice-of-the-Customer interviews.  During t... read more →

The Biggest Lie Told about Voice of the Customer Research

Our team recently presented Voice of the Customer research findings to an industrial client. The room was filled with product... read more →

Voice of the Customer for Successful Innovation in Commoditized Markets

In some industries, where the pace of product change is slow, products undergo little to no functional change over many years... read more →

Understanding Complex Survey Design

By Patty Yanes Applied Marketing Science (AMS) Senior Manager Patty Yanes answers a few questions related to designing comple... read more →

How to Conduct Great Customer Interviews for New Product Development

Customer interviews involve asking questions.  Although virtually anybody can do this, conducting an effective Voice of the C... read more →

Why Ask Why? Reasons for Pondering an Important Question

A recent discussion in an online community about qualitative research techniques focused on the old adage that moderators sho... read more →

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